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Your First Visit

We always provide our patients with the highest quality health care. We ask that you attend the clinic 10 minutes prior to your appointment to complete the necessary paperwork.


What To Bring Along

There may be a few things that you will need to bring along to your first appointment. Below is a list of things we would like to see from you:

  • Referral letter and / or medical reports

  • Private health fund card

  • Previous orthotics/insoles and footwear

  • X-rays, ultrasounds, CT and MRI scans

  • Appropriate clothing for assessment or exercise and movement

  • A food diary if seeing the dietitian or diabetes educator- see below

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Payment Options

We request that your fee is paid at the time of the consultation unless you have a medicare paid consultation, Veterans’ Affairs Entitlements, a WorkCover referral or other third party funding. We accept cash, cheques, or credit cards and have EFTPOS and private health fund facilities.


Medicare Payment

All patients with chronic conditions such as diabetes, arthritis, vision impairment, heart disease etc are eligible for full payment for standard podiatry, physiotherapy, dietitian, exercise physiology and diabetes education visits through the Medicare system.

We accept the Medicare reimbursement (about 80% of the normal fee) as full payment for your initial consultation with the exception of orthotics, biomechanical examination, nail surgery and other special procedures.

You must have an existing Team Care Arrangement with your GP to claim this item and you will need to bring along your Medicare card.


Veterans’ Affairs

DVA Health Cards (Gold and White) are accepted as payment upon a valid GP referral.


WorkCover

At All in one health we are happy to accept WorkCover benefits as full payment. Please bring along your referral, case number and case worker’s name in order to process your account.


We are approved providers to all private health funds

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If you have “extras” on your private health you may be eligible for a rebate on your consultation, however it is always best to check your policy inclusions. Most health funds cover 60% to 80% of your investment in this treatment and some cover the entire amount. 

If you have any questions or need to change the appointment time, please don’t hesitate contact us on 07 5499 0345.

Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at minimum of 24 hours in advance.

Our professionals want to be available for your needs and the needs of all our patients.

When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen.

There is a fee of $50.00 for appointments that are cancelled within 24 hours or if you do not attend your appointment.

This fee needs to be paid by the close of business the day of your appointment.

Thank you for being a valued patient and for your understanding and cooperation as we institute this policy.

This policy will enable us to open otherwise unused appointments to better serve the needs of all patients.