FAQ’s

 
 

Should I arrive early for my first appointment?

It’s advisable to arrive a little early for your first appointment, as you will need to fill out initial paperwork. We need to obtain your approval to treat you, so you will also be asked to sign an ‘informed consent’ form.


Are there additional investigations or treatments?

Following treatment, we may decide that additional investigations such as X-ray, scans or blood tests are required. This will enable us to make a more exact diagnosis and develop a suitable treatment plan for you.


Do you accept private health funde?

Yes. We have HICAPS facilities on-site so you can claim directly from your private health fund often with little or no out of pocket expense. Please contact your private health fund for more information about the podiatry and orthotic rebates you may be eligible for.

 

How long will my treatment take?

Your initial consultation may last up to 45mins. This will enable us to take a thorough history, examine and treat you. Follow-up treatments are usually shorter. Depending on your condition, they normally take 30mins.


What if I can't make it on am running late?

If you are unable to make your appointment please phone and we will reschedule. If you are running late please call if you can so we know you’re okay and on your way.


Do I need a referral?

In most cases, a referral is not needed to see our allied health professionals. However, certain patients such as those with Department of Veterans Affairs cards and Medicare Care Plans and EPC’s will need referrals from their GP.

We also have HICAPS onsite so you can claim directly from your Private Health funds.